Frequently Asked Questions
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We focus on doing the fundamentals properly.
Every watch is carefully sourced, thoroughly checked, and photographed in-house to show its true condition — so what you see is exactly what you get.
We don’t rely on stock images or vague descriptions. Transparency is a core part of how we operate, from first enquiry through to delivery.
As an independent specialist, we also offer a more personal and straightforward experience — clear communication, honest advice, and no pressure.
The goal is simple:
offer well-kept, desirable watches and present them in a way that builds long-term trust. -
All watches include a 12-month Calibre and Co warranty covering mechanical faults.
This warranty covers:
Movement-related issues
Timekeeping faults
Mechanical failures under normal use
Where applicable, watches may also benefit from the remainder of the original manufacturer’s warranty.
Details will be included in the individual listing.
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The warranty does not cover:
Accidental damage
Water damage due to misuse
Wear and tear (scratches, dents, bracelet stretch)
Damage caused by improper use or third-party repairs
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All watches are shipped via fully insured next-day delivery within the UK.
Tracking details will be provided once dispatched.
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We accept bank transfer and secure online payment via our website.
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Yes — returns are accepted within 14 days of delivery, provided the watch is returned in the same condition.
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Yes — for higher-value pieces, we offer a fully managed consignment service to help achieve the best possible sale price.
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Mint
As close to new as possible
No visible signs of wear
Unpolished, original condition
Typically worn very little, if at all
👉 Suitable for collectors or those wanting a “like new” example
Excellent
Light signs of wear from careful use
Minor hairline marks may be visible on case or bracelet
No significant dents, scratches, or damage
Overall very well presented
👉 Ideal balance of condition and value
Very Good
Noticeable signs of wear
Light scratches or marks on case and bracelet
May have been lightly polished
Fully functional and well maintained
👉 Great option for everyday wear
Good
Clear signs of regular use
Scratches, marks, or small dings present
May benefit from polishing if desired
Running as expected
👉 Priced accordingly to reflect condition
Fair
Heavy signs of wear
Multiple marks, dents, or visible damage
May require servicing or refinishing
Sold as described
👉 Typically suited for refurbishment or lower-entry pricing
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We aim to be as transparent as possible.
All watches are:
Photographed in-house
Accurately described
Presented with any visible wear clearly shown
No stock images. No surprises.
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Yes — we offer part exchange on selected watches.
You can trade in your current watch and use its value towards the purchase of another piece, making it a straightforward way to upgrade your collection.
Simply send us a few details and photos of your watch, and we’ll provide a competitive valuation. Once agreed, the value can be applied directly against your new purchase.